Finger Lakes Financial Services Inc - Victor (NY)

Terry Mudge They wanted me to wait 2 weeks for a proof of funds letter, so I could make an offer on a house.. Ive never seen such HORRIBLE customer service.

Mary Sullivan The Tompkins Trust company has been my primary bank since I moved to Ithaca in 1966. Have briefly tried other banks but TCTC has the best locations and number of ATMs. They handled our mortgage , checking and home equity loans with courtesy and full disclosure.

Gary Langton Despite a rocky start with MHVFCU where my customer service experience was less than stellar, Theresa Higgins took charge of the customer service issue to go above and beyond to resolve my issue. She went out of her way to stay with me while I confirmed my problem was resolved and even later followed up with me by calling me to ensure I hadnt experienced any further issues. Theresa is a credit union superstar who I give an A++ for customer service in this impersonal world of AI bots and AI-driven automated customer service engines that are more frustrating than intelligent! Kudos to Theresa and MHVFCU for their commitment to customer service.

Phone Hseng Its great. Although it is a place to work.