Arrow Bank - Troy (NY)

Fitzwilliam Darcy The worst financial institution I have ever dealt with-- ever! The robotic phone menu is maddening and lacks sufficient options. When you do get a human on the phone (after a half-hour wait), they are ill-informed and incompetent. They keep claiming I have a savings account when I dont. They are incapable of following simple instructions regarding an RMD. I wanted direct deposit but couldnt set-up online and after nearly an hour speaking to two representatives, I decided to stick with a check mailed to my home. Yet, a few days later, TIAA used the account and routing # given initially for my checking account and without my knowledge or consent, indeed despite my express request to a representative not to do so, they withdrew small sums from my checking account to God knows where-- and then I received a form letter saying that they could not "complete" my request for an RMD-- Now, as I type this, I am on hold yet again (3rd call in 2 weeks) waiting over 1/2 for another rep to clarify what is going on. As I said, worst financial institution ever. I will try and get my money out totally asap! This was a simple request for a RMD and they are totally unable to process this. Go elsewhere if you can.

Just Neon Sign Co. Howie Cohen I have been dealing with Mr. Hanna for years now. He is a pure professional from the moment I met him. You wont be disappointed. I certainly am not!

Liam Mears I’ve had a great experience with this group - Kevin is a phenomenal wealth manager

Peter Wallin I’ve been a happy client for several years. I appreciate the regular and thoughtful market condition emails.

Deandra Wright They took the professional yet caring approach to aiding me in my journey to my first level of financial freedom. A lot of company’s promise and can’t make good on their promises because of all the hidden fees and tax and just flat out lies. Garden of wealth told me everything upfront and allowed me to make my decision with no pressure and was transparent every step of the way. I’m a big skeptic, I’m skeptical of even the food I consume, so after my research and having a reliable team member always ready and available to answer whatever questions I may have, I decided to join the family. Family is a strong word, but that’s what we are, a reliable, caring, and all around genuine family. The only thing I would change, if I were to change anything is when I decided to join. The sooner the better & closer to your financial goal.

Vicki Mae Ive had nothing but wonderful, fast service with this bank, and every interaction has been stellar. Today was just an absolutely rotten day for me, and along came Jessica. Her smiling face and happy demenor always make such a world of difference. I left with a smile on my face and 2 little ducks in my pocket after an exchange asking how I was doing, and a reply of "oh, just ducky." She was a wonderfully bright spot in a cloudy day, and is an absolute gem of a person! Wonderful service, wonderful staff, wonderful experience!

Robbie Fleming Working with Laura has been an exceptional experience from start to finish. From the very beginning, she was attentive, responsive, and incredibly knowledgeable. Anytime we had questions, whether big or small, she was quick to respond with clear, accurate, and thoughtful guidance. It was always evident that she genuinely cared about making the process as smooth and stress-free as possible for us. Laura and her team went above and beyond to ensure we were well-informed and taken care of every step of the way. Their dedication, transparency, and commitment to getting us the best possible outcome did not go unnoticed. We always felt supported and confident knowing we were in such capable hands. I truly cannot recommend Laura and her team highly enough. If youre looking for a mortgage professional who is both skilled and sincerely invested in your success, look no further. I will wholeheartedly recommend them to anyone in need of mortgage services.

Jubayer Rashid Manager Jaqueline treated me very nice but teller Lorna was rude. The manager helped and got my money thanks to her I’ll keep my account at Apple bank.

Donna Pepin Ive been a customer for over five years, and its the best bank, with the most professional, and kind staff who go the extra mile for you, Everytime! Thank you all!