4 /5 D Henderson: The experience was brought to a four versus a three start review because of the interaction I had with the assist branch manager SCARLET RAMIREZ. She was instrumental in helping me secure the proper documentation for POA for a family member - and then proceeded to answer all pertinent questions the last 9 months when I needed insight. Lastly she also provided me with detailed information relevant to an processes of an account - and I just appreciated her genuine character making the consumer feel like they truly come first!


