Farmers Insurance Juan M Santos - New City (NY)

Rivas Miranda Good service with friendly staff to help you.

Christy M I worked with an agent named Jeff. I was having an issue with the insurance company I was through. I had them take something off my insurance to lower the price and they turned around and charged me more. If course I wish I had gone through my agent instead of going right to the insurance itself. I was rerouted to Jeff and he was fantastic. Looked into it and found me a new policy with a new insurance company. Thank you so much. You made a stressful situation so much better and easier than I thought it would be.

Brendan Peck I went through Urbanski because my Dad insisted on it. Initially when I called, I was told I had to come in because "they dont do business over the phone" in 2025. Immediately I didnt want to go with them because thats just outdated. I sign up for my policy anyway and went through progressive. We paid all of the 6 month up front. A month later, I get a notification on that it has been cancelled. I call progressive and the bank to ensure everything was correct, the bank says there was never a payment they declined and theres plenty of money to pay the 6 month premium Urbanski had no information for me and didnt even know it was cancelled. Progressive ends up telling me they cannot sign me a policy in NYS at all now that it happened once. Basically, this boils down to an issue of entering the card information incorrectly or something on the Agency side is what I was told. Now I cant go through progressive at all, have to pay more through the next lowest company, and will not be going through Urbanski for anything anymore. Should have trusted my gut or checked the reviews before just trusting them. Look anywhere else. Update: Finally got them on the phone today. Let the rude old man know that I didnt appreciate being screwed out of a policy with Progressive, he simply said "okay goodbye" with no apologoy or anything whatsoever. He was cutting me off the entire time I was explaining what happened and how we arrived at the fact that he screwed everything up. No apology. Kept saying "did you call progressive?" Each time I spoke. Isnt the entire reason we go through an agency so that they can do this stuff for us? This is hands down the worst experience Ive ever had as a customer.

Steve51 This company gets it! Tammy (branch manager) has provided my family with outstanding coverage and service for many years. Insurance is protection for the unknown. That’s what we receive at a competitive price.

HOL BEIN Yasmine was helpful and kind. She explained my coverage options in detail and ensured there were no delays in setting up my plan. She really made the process stress free.

johnathan cruz The way Luis talks about insurance he truly makes me feel like I’ve been a car guy my whole Life his enthusiasm his excitement u can tell he truly cares about his customers and not only getting them the best deal possible but also educating them as well with certain things. Which it’s cool it’s like not only am I getting a great deal but I’m getting information from a guy who knows his stuff. In the past I’ve dealt with ppl who just try to stiff you to make themselves look good. And it turns u off quickly. If I’m spending my hard earned money, I want it to be with ppl who care. Once I came down in person after speaking on the phone with luis I smiled and soft this is my guy. I had to make the switch from Geico to state. We need more guys like Luis, ultimate car guy!

Rene Cruz The number is from a restaurant

Behzod Vafo Ive been a client of this insurance broker for 8 years, and my experience has been consistently excellent. Even though Ive only visited their office a couple of times, theyve handled everything smoothly over the phone and by email throughout the years. They are always quick to respond to my questions and take the time to explain things clearly. Right now, Im in the process of transferring my license plate to a new vehicle, and they patiently walked me through the entire process. They also gave me helpful advice on how to complete it as quickly as possible. Im very grateful for their professionalism and support. Highly recommend!