Edgar Almanzar - State Farm Insurance Agent - White Plains (NY)

5 /5 Mauricio Aguilar: Rolando was very efficient & respectful, helped me even when I didn’t have the opportunity to have all the info on hand! Very much appreciated Angela as well is an Amazing & patient agent who I’d grateful for all the help & support she done to help me with my insurance! 10/10!

5 /5 Yaiden rodriguez: Rolando has been amazing! Hes super responsive, knowledgeable, and always willing to help. Rolando made insurance easy to understand and have helped me find the perfect coverage. Highly recommend! Thank you…

1 /5 Paul Havel: This is the 1st negative review I’ve ever left. This office accidentally cancelled our auto policy when we surrendered our plates (we just moved to another state which they were aware of). We were driving around for 2 months without insurance and didn’t know (we caught the mistake ourselves). They blamed it on a system error. Shouldn’t have happened, but we understand mistakes do happen. However, they just sent us a bill back charging us for those two months. On top of that, our insurance went up by $100 per month because they’re saying they had to re-write our policy, even though it was their fault. No apologies nothing. Basically told us it is what it is and they’re not going to do anything to fix it. We’ve had multiple issues with this office so we’ve had enough. Edgar, I will remove this review if you call us and fix your mistake. Tell your team to take some accountability from time to time. Incredibly frustrating when they all act like they did nothing wrong

2 /5 saribel rios: Usually they’re very accommodating and my mother has been with them for years, but I found myself heavily frustrated when I saw my bill this month was $300 after one of their representatives (ANGELA) failed to apply a discount I had sent proof of a little over a month ago and was specifically told I was supposed to get my money back from last months payment. No money was given back from last months payment and now the representative I spoke to today tells me it was never applied as the representative (Angela) was “too busy” at the time and the file became corrupted???! AND the discount will take another two billing cycles to go through. If I had been contacted earlier and been aware of this issue maybe it could’ve been handled and I wouldn’t be as upset. I understand things happen but this is ridiculous. Nothing they can do and I just have to pay $300 for the next two months even though it was a human error on their part. Things get busy and hectic but I as a customer, now have to suffer those consequences when money doesn’t grow on trees. Thanks State Farm.

5 /5 CWY103: Benny and Rolando were really eager to help and making sure the process is as smooth as possible. They are so efficient and resolved my urgent requests so quickly. Kudos to them!