Heritage Agency - Lockport (NY)

Samantha Prato Katherine is the best. Katherine always goes above and beyond for their clients and anything you need is immediately done. They shop around and get you the best deal. Running my familys business, Katherine hears from me often requesting all sorts of things and she is always so friendly and handles everything. Heather for my personal policies always answers my questions is amazing as well and goes above and beyond. I HIGHLY recommend.

Saltzman Mike (Magitek) Context: Policy lapsed due to mistaken non-payment. The account was linked to a bank account which was compromised and closed and i forgot to update payment and missed the letter letting me know. Thats my fault... ...But being told straight out by Tom, our agent of 7+ years, that "i cant help you, go find a new agent" as his reply when I asked how to fix this... strikes me as just awful form. Told my new agent about this situation, and he said: "Why wouldnt he have called you to let you know there were payment problems...? or just helped you get payment straightened out when you brought it up?" Good questions, I wondered the same thing. 3 Star because as awful as I think the relationship ended, the 7 years we worked with Tom were fine.

racer55z Nick Freese was recommended to me from a good friend. Not only did Nick call back in a timely matter, he found insurance for my wife and I which was affordable and much lower than what we were paying with our previous company. Very friendly and easy to deal with. Only took a few days to transfer our insurance. We are very thankful for Nick and his assistance for us. Thank you.

Lauren Kanouff Working with New Buffalo has made the insurance part of starting a new business so easy. They respond very quickly with questions and requests and are always super friendly and helpful. Would recommend them to anyone.

Linzi Garden Olivia is truly exceptional and has made such a difference for my family and I. She’s not only helped me personally, but also guided my siblings through getting their very first insurance policies and made everything seamless when we all purchased new cars. She’s always quick to share opportunities to save money, sends thoughtful reminders, and handles every detail with care. Olivia combines professionalism with a genuine kindness that’s hard to find—she doesn’t just help with insurance, she makes sure we feel supported every step of the way! Olivia’s dedication is why we will always choose State Farm.

Mike Watts Frank R. Vento has been our insurance agent for many years now and we couldn’t be happier. The few time I have needed information or had to make changes to something, I received personal prompt service. Recently I had to make a change to my declaration page, and Frank personally ensured it was done within a matter of an hour. Truly grateful.

Michael McCloud Carol was thorough and saved us a lot of money. Everyone I spoke to at the office was very sweet and personable. These are the kinds of people that make the process enjoyable. Dont hesitate to reach out to Grimsby for any of your insurance needs!Thank You!!

Madeline Buono Ive had my taxes done by the Morea family for many years, it started with the mom and now Chris, the son. I wont go anywhere else, they are professional, clean office, nice staff and conveniently located. Chris is very knowledgeable about our laws, very helpful and honest if you ask him a question. I truly recommend anyone to call Chris and give him a chance, he will not disappoint you.

Kendra Janet is extremely patient, knowledgeable, and friendly. She was able to answer all of my questions promptly and help me find a policy that fit both my needs and my budget. It was a great pleasure to be able to work with her, and if you ever need help at this office, make sure you ask for Janet.