James V Clune Agency Inc - Elmira
Caroline Pautz-Samuels Always helpful, went out of their way to help during Covid-19
5 /5 Natty Coco: This place has been my insurance office now for over 10 years. I have been so happy with my service there. Kate and Carrie go above and beyond for their clients. I have unfortunately experienced both a flood and a fire a both times I had so much support from this agency. I recently had to help my mother with a different agency in the area and when my mom had a claim they would not do anything to help my mother. They told her to contact her insurance provider via phone. While I also had to do that with my claims Kate kept in contact with me daily to make sure everything was going well with my claim. I cant express how important that is enough and you who ever is reading may never know until it matters and you have a claim and your going through one of the worst times in your life to have someone you know personally take care of you claim and check on you is why I continue to go here. Kate went above and beyond and offered her number and told me to call her if I needed her after hours. I never needed that but I know if I had she would have been there to help. You may think your saving going through an online company but you will pay for it in customer service trust me.