5 /5 Erin: I visited the Catbird Soho location yesterday and had the best customer service I’ve ever had at a Catbird store, all thanks to Bella. I’ve been a loyal Catbird fan for years and own quite a few pieces, but to be honest, my in-store experiences haven’t always matched the quality of the jewelry. So when I stopped by yesterday, I wasn’t expecting much.
But Bella completely changed that. They were warm, welcoming, and genuinely attentive. They made me feel seen and taken care of in a way that was refreshing and rare. I loved the festoon necklace they showed me so I came back later the same day just to buy it. I even asked specifically for Bella because I wanted to work with them again.
I’m so glad I did. Bella turned what I thought would be another so-so shopping trip into a genuinely lovely experience. Thank you, Bella I’ll definitely be back!