1 /5 Melissa Foley: Over the last few years, this agency (Heather herself) has dropped customers for no reason at all other then, she can not do business with you anymore. Several people I know have been dropped, my son called Friday to find a lower package and was told-she cant take any new customers and can no longer do business with him. Ummm hes not a NEW customer-he just wanted to check for a cheaper insurance policy! Reading the comments below-explains everything, family drama-being rude to other customers. Very unprofessional, Id give 0 stars if possible.