Beginnings Credit Union - Mortgage Office - Ithaca (NY)

1 /5 Ted Croucher: Worst bank Ive ever worked with. Their online payment portal doesnt work. Ive had a car loan with this bank for the last 6 months, and had a issue every single month. Dont send anyone you know or love here, this bank is for enemies only.

5 /5 Linda Glover: My experience with CFCU has been nothing but positive. For me, its very accessible both physically and digitally, they offer a wide range of services and options, are much more customer focused than traditional banks. Its a refreshing alternative to for-profit corporate banks.

3 /5 Ted Crane: Although CFCU has one of my longest-running accounts --since 1976-- I generally avoid the institution. Pluses: in a period of /falling/ interest rates, this may be the place to put your money. They only update rates every month so, two weeks out of four, CFCU is likely to have higher rates than other institutions. In addition,, uh, hmm, no more pluses. Minuses: as noted by other reviewers, personnel are not always the most friendly in town. Frequent wait for service. Inconsistent application of rules. Yes, they make mistakes, perhaps more frequently than other institutions, but not too many (unless youre of the mind that one is too many). Rates are generally not exciting. "Gotchas" abound...like giving you a good rate if you keep a big balance in a non-interest-bearing account (overall result: lower rate than the competition). Oh, heres a plus: once a year CFCU sponsors a loud concert on the Ithaca Commons. Loud isnt always good...but...they give away free T-shirts to customers!

1 /5 Robert Keefe: This should be ZERO stars because you guys are AWFUL, AWFUL, AWFUL!!! Ive been trying to get OFF of e-statements for four months now and have my statements mailed to me. I have been misdirected by your more-than-deficient call center at least four times. They are totally useless. Your on line banking site is awful. Today I tried sending an email instead of going public with my rant, but the email button does not work on on the on-line banking form. I have been a customer for 32 years and this is by far the WORST banking experience. I will be transferring ALL my money to M&T beginning September 1st. Please note that this rant is for the MAIN OFFICE only and not any of the branch locations. UPDATE: As of yesterday (8--2-19) the email on my account to contact you is not working. Tech department = Idiots Deluxe.

2 /5 Henry Johnson: CFCU does some things well, especially loans. Other things, such as digital banking, are an exercise in frustration. One thing that bugs me to no end is that they consistently treat Android users as second-class citizens. They have had Apple Pay functionality with their debit card for years now, and all that time their website has claimed that they are currently working on getting Samsung Pay and/or Google Pay platforms to work as well. However, when asked directly, their representatives admit there are no plans at all to add the options for Android users - but only that the more people request it, the more likely they will eventually look into it "sometime in the future." There was a time when CFCU offered the best no-fee checking account options in the area, but now other banks have passed them in this category.