KeyBank - Auburn (NY)

1 /5 shawn dibello: Very disappointed in the way I was treated by the teller on the phone. I called about my account, when I tried to explain to the teller what happened I was cut off twice by her saying, “ I don’t care”. When I asked one other question I was told, “ Just keep an eye on your account”. I hung up and called the Grant Ave branch was treated a thousand times better and they even apologized for what the other teller said to me. I’ll most likely be closing all my accounts soon and going to a different bank. And yes I do know the ride tellers name and did provide it to the second branch.

1 /5 Marissa Hall: The app has been undergoing maintenance for so long and I can’t login to the website and I have bills that are due today that I can’t miss. I wish they could have done all of this at midnight with the app, it’s causing stress and frustration on my end. It seems like I run into problems with the app every few months

1 /5 Susan Schermerhorn: I went to this bank with a simple ask: exchange $100 in twenties for $50 in ones and the rest in fives. I was turned away from making an exchange because I do not have a bank account with them. Now I never will in the future! Might want to examine this ridiculous rule.

1 /5 Martin McKinney: Just wanted to refresh, as it appears my old comment came off. Yes, this is an old issue, but one I will never forget and for sure want to warn others about. I had an account here, started from day one with over the amount needed to not be charged. I was charged. They corrected, then charged again. They corrected then charged again. My account was mixed up with another account as well. I also had a business account which was also charged unjustly. They refused to fix since I wanted to close the account after so many issues. This is the most unorganized dishonest and untrustworthy of all my banking experiences nation wide