Mid-Hudson Fiber - Catskill (NY)

5 /5 Taylor Tinneny: Im giving 5 stars to one person and thats to Margarita. Im a little late doing this because I have two claims boys at home and they distract me. As she heard, she was so nice and friendly and didnt seem to be bothered by my noisy background. She was kind and we laughed about some things together. She made me feel very welcome. She helped me start my service and it was so easy because of her. She is wonderful and deserves a pizza party!!

5 /5 Bridget Lopez: From start to finish the teams were incredible. Jamie was amazing and always available! The Dan Lynch team was extraordinary and the Tommy team was amazing. Easton was so respectful and accommodating. I am so happy with the entire mid Hudson team! Thank you for everything!

1 /5 Paul Moyer: absolutely atrocious interaction third party technician showed up and disconnected our cable leaving us without tv! then and only then we were told we needed a roku (?!) device and an app so i had to go to Walmart and buy a roku with no clue what model or type was needed - the salesperson had to recommend one after numerous phone calls we finally got the roku setup and the required application, account and password, but the interface is totally useless - you cannot enter a channel number directly, you have to scroll through all the channels to get to a specific one, and there is no guide which tells what programs are coming next on any channel - and we were left to figure all this out on our own but the biggest complaint is that with the roku the sound lags from the picture, so you can see the person speaking but the actual audio lags behind and just when we thought it couldnt be any worse we were told about an "ip tv" solution which would cost $100 to install, but couldnt get an appointment for several weeks but immediately they shut off the roku, leaving again without tv this morning we have been told the roku will be turned back on but as i type this review we still have no tv

5 /5 Phyllis Brown: Used the text system to change my service. Outstanding support. Clear communication and all questions answered and everything handled in one text conversation. Im very pleased and impressed! Thank you!