NYC Department Of Finance - Staten Island (NY)

1 /5 Anthony LoGiudice: Waited on hold for almost 2 hours. Woman was very rude and hung up on me after I explain that payment is restricted online . I am a very respectful person and God-fearing. I go to church every Sunday. I’ve never been treated like this before in my life. Shame on that person and hope no one ever has to deal with her wrath

5 /5 anthony morro: 4th floor Property taxes, The person behind the counter was named Lisa. Help me receive my veterans exemption. Excellent customer service.

1 /5 Taylor Chin-de Jesus: One of the most horrific experiences I have ever faced in my entire life. You have to do all the inquiring. They do not tell you what to bring, what you need to do, or make the process easy AT ALL! 311 isn’t very knowledgeable about this department either. I spoke to almost 5 or more different representatives on 311 and they haven’t got a clue as to how ID NYC operates. 311 workers get nasty on you when there is a misunderstanding and put you endless holds when they don’t know what they’re doing. I spoke to someone at the HRA named Michael who hung up on me when I was questioning him, trying to get my second appointment, then proceeds to interfere with my appointment that he made, right after hanging up on me. I have tried to look up and locate this appointment almost 3 times, and it cannot be found. Both 311 workers I spoke to could not locate the appointment. What kind of spiteful, arrogant people does NYC employ for these positions, is my question. Either that, or he spelled my name incorrectly or there is some kind of glitch. ID NYC doesn’t have their own separate line where you can contact them, so you HAVE to go through 311. Upon speaking to staff members, I was told that the documents I had presented were enough, they lied. I was told I was approved, another lie. I was also told that printing things at the library was free, which is another lie. If you don’t know for sure, why give out false information. Just basically proof they are ill-informed. They all act like they work for free, like they are being held hostage in their positions. If you don’t like your job, quit! Don’t sit there and take it out on unsuspecting customers. It’s not our fault your career and/or life didn’t work out as planned! Maybe the city office is better, not sure, but I wouldn’t advise going here unless you want to be stressed out for no reason.

1 /5 Justin Marino: Theres gotta be a heaven, because Ive already served my time in purgatory. The securitas guard who scanned me with his wand was friendly enough, but it was all downhill from there. The employees are miserable as a rule, clearly drawn from the same pool of unhappy diabetics used to staff the DMV. When I tried to tell the woman at the front desk that I wanted to pay a parking ticket, she cut me off before I could finish my sentence "give me your ticket, hurry, hurry!" No clue what the rush was. When I tried to ask a follow up question, I was rudely cut off once again with "Do you want to speak to somebody?" I thought I already was speaking to somebody, but somebody else sounded pretty good at this point, so I took a number and waited. When my number came up, I was directed to window 4. The woman here was also fairly miserable, but less outwardly condescending. For a minute, it looked like I would be able to pay my ticket and get out quickly, but then #4 printed me out a piece of paper and told me to wait for my number to be called again. There were only 5 or 6 people in the waiting area, but nobody seemed to be moving. Of the 13 windows, at most 3 were manned. After waiting for about 40 minutes, I gave up and left. If management is reading this, train me for 5 minutes and set me up behind one of those empty windows, and Ill get everyone out and on their way in a fraction of the time, and Ill do it with a smile. You dont even have to pay me, Ill do it as a public service.

1 /5 G S: Never in my entire life have I seen such an unprofessional environment as I did on 2/5/2020. I walk over to window 4 specifically . The woman was sarcastic rude dismissive and told me she was not going to process my loan cause she had to go home (45 minutes to closing time for the day). I spoke with the supervisor at the front desk to inform her of the workers disgusting behavior and I was told sarcastically "sorry" as if my complaint meant nothing. Avoid window 4 if you can. So rude. She was there both days I went.