15 STEPS - Ithaca (NY)

Dayanara Rosa It was amazing they offered to make the ring I wanted or show me options and I found the perfect one they had pacientes and made sure it was a ring I would like and even customize it to the right size and put my name on it

ana valdez This Kay Jewelers location is absolutely wonderful. I’ve been there multiple times and it’s always a great experience. Cindy, Emma, and Berly are all so kind. They provide great insight on the jewelry, their maintenance, and how to pair with our pieces. They always keep us up to date with sales and promotions without putting pressure on buying an item. They are all so kind and accommodating. I would definitely recommend this location. I would also recommend getting the Life Time Protection plan. It keeps my jewelry in perfect condition, just like the day it was purchased.

Katelyn Feister Stephanie was absolutely wonderful. My husband and I came in originally to do the 6 month cleaning and check up on my wedding ring. We had questions regarding trading in my ring to upgrade it. She took the time to show me different options for rings, earrings, necklaces, and bracelets. She was extremely knowledgeable and answered mine and my husbands questions about different products. She was especially patient with my toddler who was non stop. Thank you so much for the top tier experience!

Samuel Melendez JCJ Jewelry is hands down the best jeweler I’ve ever worked with. I’ve had several custom pieces made here over the years, and each one has been absolutely flawless. From beautiful chains to meaningful family heirlooms, the craftsmanship and attention to detail are unmatched. The trust and care they put into every piece is unmatched. You can tell they take real pride in their work, and it shows. Whether its a gift or something deeply personal, they make sure it’s done right. Highly recommend this place.

Keysha Bastien My son got his ear pierced here

Stephanie Richards I purchased a custom three ring engagement/wedding ring set in platinum (not the easiest metal to work with) in a very specific setup that was a challenge for any jeweler. Honestly, I had hesitation in not being able to walk in and deal face to face. After speaking to Imanuel (sp) via text and over the phone several times I was assured they could handle the task. He was willing to start work immediately (didnt even ask for a deposit) and I provided what we wanted. He was VERY easy to work with and was always in contact. He sent us the selection of settings and we were able to customize them to our very specific needs. After we made the final design changes they worked very quickly to get us the rings and they were perfect - except they were too small - my fault. My bride to bes fingers change size regularly as she has RA and she couldnt get the rings on her swollen fingers - something we failed to take into consideration. I called Imanuel to see if he could assist and he gladly said to send them back and he would make each ring a different custom size (we sent an existing ring with each one to provide an exact size template.) My error caused him to have to redo each ring and add platinum to make them perfect - which he did. He did all this in a VERY quick timeline and without hesitation. He was very easy to work with and our 100% satisfaction was his goal. I have never worked with any jeweler that provides such complete service. This was paramount and my priority but it should also be noted that his pricing is EXTREMELY fair as well - which is a bonus. I will never buy jewelry anywhere else. They are top of the line and a pleasure to work with on your custom jewelry needs. Recommend without hesitation.

Paul Thompson Fine Jewelry by Stacy is truly the gold standard when it comes to custom jewelry. From the moment you walk in, you’re treated with warmth, kindness, and genuine attentiveness. Stacy and her team are not only incredibly knowledgeable but also take the time to walk you through every detail, ensuring you feel comfortable and confident with your choices.

Dakota Jewell In love with my engagement ring that my fiance purchased through Mars Jewelry! Fits perfectly and looks gorgeous. My guy was super impressed by the customer service here and how quickly the ring was ready for pickup, as well. Pricing was more than fair too and Bill stayed in contact every step of the way. Definitely will be our new go-to place for all related needs. Thanks again!

Madina Rahmonova I had an amazing experience working with William at Kay Jewelers! He was incredibly knowledgeable, patient, and genuinely cared about helping me find exactly what I was looking for. William took the time to explain all the details, answered all my questions, and made the entire process smooth and stress-free. His professionalism and friendly personality made me feel comfortable and confident in my purchase. I truly appreciate the exceptional customer service he provided and will definitely be coming back to work with him again. Highly recommend asking for William if you want top-notch service!

Ahmed Mahbub Absolutely love their jewelry! I ordered a few pairs of earrings and they’re even more beautiful in person. The quality is great, prices are affordable, and the styles go with everything from casual to dressy. Shipping was quick too. Definitely recommend checking out their collection if you’re looking for something stylish and well made.