Flagstar Bank - Sterling Heights (MI)

1 /5 Hawk 411: **Before I write this review I need to make it known that this is not a review of this branch in particular, or the employees who work at this location. This is a review of Flagstar as an banking entity. **IF YOUR MORTGAGE GETS TRANSFERRED TO FLAGSTAR, READ THIS** I have NEVER experienced such blatant incompetence and utter disregard for customers as I have with Flagstar Bank. Three weeks ago, I found out that they shorted my escrow account, causing a severe shortage and forcing me into an absurd increase in my monthly payments—over $700 more than I was paying before. With a baby on the way, this is not just inconvenient, its financially crippling. I’ve called customer service multiple times, and all I get are agents who are completely useless. They have no clue how to fix the issue, and worse, they’re working with inaccurate, fabricated information. Their “automated system” is a joke, and none of them seem capable or willing to actually verify anything or admit when they’ve made a mistake. Even when I point out obvious discrepancies, they refuse to correct the information, acting as if I’m the one at fault. Their system reports that my property taxes and property insurance have doubled. I have evidence that they, in fact, have not increased. And the issue was created by their faulty unchecked system. Every agent, managers included, possess no interest or competence to be able to do their job and investigate and resolve the matter using their own intelligence. Whatever the automated software says, goes. No matter how wildy false it may be. What a joke. As of now, the problem remains unresolved, and I’m stuck paying higher payments because Flagstar cant do their job right. This is outrageous and completely unacceptable. I will be writing negative reviews until I feel satisfied knowing that Ive warned as many people as possible. It is simply not right that a banking entity is able to mess up this bad and face no consequences. Do yourself a favor and DO NOT bank with Flagstar. They’ll mishandle your account, ignore your concerns, and leave you with a mess to clean up while they sit on their hands. It’s a nightmare I wouldn’t wish on anyone.

5 /5 Rismoen Brian “ModernMower”: I dont know if every branch is like this, but this is a great branch. Friendly people who take care of you, and you really get the impression they are on your side. I do my small business banking with this branch, and i have never had any problems with them, and at times i have even been surprised at how much they actually could do for me. Banking can at times be frustrating, and this is the place to go to keep that at a minimum. Thank you Dawn and everyone at the branch.

1 /5 James Gordan: A teller at this bank gave a person with a similar name to mine money out of my account because they were not trained or were just unqualified for banking. At first I was told it was identity theft and I should call the police and report it. Then they called me back several hours later to say JK LOL, it was a mistake. I’m closing my account as soon as I get my set of checks. The manager who called me back was a defensive jerk and had no way to help and no clue what happened. Don’t bank there!

5 /5 Deepak Jude Denny: I had a really good experience with the branch. Mariam Hanna went out of her way to help me out with my concern. I closed my checking account with Flagstar in 2022 due to personal reasons and I needed proof for a cashiers check that I made in 2021. I was not very hopeful of getting much help since I am no longer a customer and looking for a proof for a cashiers check in 2025, but Mariam went out of her way and spend almost an hour on phone talking to concerned people and got me the proof of my cashiers check and when it was encashed.

1 /5 Steve Dawson: Greediest Bank I have ever been to. They want to charge $4 at the atm to pull out $20. What a joke, do not go here unless you want to be ripped off. Worst bank ever!