5 /5 Zenobia Reed: To Cornerstone Community Financial Credit Union,
I just want to take a moment to express my deepest gratitude for the incredible experience Iāve had since becoming a member. Itās been a year now, and from day one, youāve treated me with a level of care and respect thatās hard to come by. Every time Iāve needed support or guidance, youāve been right thereāpatient, kind, and truly dedicated to helping me succeed.
I was genuinely amazed when, just three days after opening my account, I was approved for a personal loan. I couldnāt believe it. It felt like someone had finally looked at meānot just my credit score or numbers on paperābut at me as a real person with real needs. That moment showed me that Cornerstone isnāt just a financial institution; itās a team of people who care and who show up when it matters.
What really stands out is how personal the service feels. Whether Iām walking into a branch or just tapping into the app with a quick question, the response is always warm, helpful, and fast. Itās rare to feel seen and heard in todayās world, but somehow, you all make that a normal part of the experience. You treat everyone like they matterāno matter how big or small the request may be.
Youāve made banking feel safe, easy, and even enjoyable. And beyond that, youāve built something much deeperāa sense of community. When Iām interacting with Cornerstone, I feel like Iām among family. Thereās a genuine warmth that comes through in every conversation and every interaction. Youāve created something special, and it shows.
For someone like me, who has had moments of feeling overlooked or unsupported in other places, what youāve done means everything. Youāve restored my confidence in what true service looks like, and youāve shown me that there are still places out there that value people over profit. Thatās rare. Thatās powerful. And Iāll never forget it.
Thank you, Cornerstone, from the bottom of my heartāfor being there, for showing up, and for making me feel like I belong. You didnāt just open an account for meāyou opened a door when I needed it most. Iām proud to be part of the Cornerstone family.
With heartfelt appreciation,
Z. Reed