Cross Keys Bank - Rayville (LA)

Pat Michel Victoria is awesome to work with.

McLaughlin Torie (The Purposeful Life) It is NOT very often I get to write a positive review about any facility or company I have had to deal with as it relates to getting help or helpful information concerning those responsible for assisting elders. So I jump at the opportunity to be able to tell others about any company created to assist elders in need when I can. Pennington is worthy of that sort of commendation. They are TRULY about helping people and NOT simply making money. We have had to pay thousands of dollars for simple information from just about everybody, but Pennington gives you real help, and charges you for doing real work to assist you. I pray Yah continues to richly bless their business and so very excited to be able to give them a positive review! Thanks a lot Chuck for your help and if I know of anybody needing your services you will be the one who I will recommend.

Tara I needed a title notarized last minute and Ms.Nicole was able to meet with me in the same day! I loved the way that she explained everything that she was doing. She was such a great help and I felt welcome the minute I came through the door.

Mary Chastant The Saint Martinville location is a wonderful bank. Employees are all very nice and helpful. I love that they conveniently located by my house. I would like to personally shoutout Amy she’s very nice, sweet, and willing to lend a hand when I need help.

Shirley Chambers I would love to Thank the Ladies (Jessica, Shirley,Amy),For All there hard work to get my credit started and now Im headed in the right direction, Amen,Always put God First

Scott Prazak The good: you eventually get through to helpful assistance from someone who is very knowledgeable about the website and the system. The bad: this has been the most infuriating experience with a bank that i have ever had. Two months, and I still cant make a payment on my loan. They recently updated the website, so you can no longer make loan payments while logged in. If you try, they return the payment. You have to log out, go to the QUICK PAY link, and pay from there. They added a $3 fee for bill pay, or $2 for paper statements. The only way to pay is to write a paper check and walk into a branch. I have not tested this yet... There is a $10 fee every time I need to withdraw money from my loan. There is a $10 fee for electronic transfers. The bank recently removed tellers. There are ATMs with video calls to someone somewhere. I was directed to use the virtual teller ATM, but then the virtual teller directed me back to the employee who directed me to the interface in the first place. TL;DR I would not recommend this bank at all for anything. Ive been with another bank for my main checking for years and have had almost zero issues with them.