Kayla Nash My preappointment confirmation call, she didnt know the address to give me, as Id never been before and didnt know the location. One thing after another, trying to find the place, I ended up a few minutes late to my appointment time, along with my daughter for hers. This was no problem for them at all. We still got called to the back and to the practitioner quickly. Ms.Nicole was very informative, open with us, quick to add my son in as a new patient for our next visit without a referral. She listened to our concerns, our issues, gave us referrals for counseling, and a backup option in case we didnt like the first. She was polite with incredible warmth. Between the 3 of us in her office, we laid a lot on her in a matter of minutes and she managed it all smoothly and quickly, keeping up with everything we said and didnt verbally relay. She managed to make us all feel seen and heard at the same time. I feel that we may actually have a much better experience from now on with our mental health team.
5 /5
