Tower Loan - Ville Platte (LA)

Martin Spellman Jennifer Cook was *always* there to help us, answer questions, etc. She returned calls, texts or emails very quickly, usually within an hour, during the day, at night, on weekends and even when she was sick! Filling out the forms and other paperwork was almost all done electronically via email or website, so we could do it when convenient after work or weekends. Jennifer wasnt afraid to give her honest opinions. I couldnt ask for a better home mortgage loan experience. Very highly recommended.

king mascotjr 1. Staff answers the phone quickly. 2. The staff are nice and friendly. 3. Capital One Customer Service solves my issues correctly. 4. Capital One App is a good app to use. 5. First time using it and its proccessing good. Its my first time using it, and its progressing well.

Ray Gregson Great work!

Desiree Hubbard Great place to do business. Im Thankful for them. They are wonderful people. Thank you Alexander Financial...

Shellisa Moore She was very helpful with everything. She was very informative with handling my information. Truly feel good with the choice I made.

Melanie Goff I used to think NFCU was the best, recently they have proved that wrong. I’ve been a member for 34 years and had a checking account that was open with them even longer. The account was recently charged off. I had no access to online banking. I was never notified that there was a negative balance on the account. They have multiple email, phone numbers, and addresses on file. They did not reach out to me once about the negative balance on my account, they just charged it off to a creditor instead. I spoke with a supervisor over the phone, Lanita, who was very rude. It’s sad - NFCU values state they put their members first, and that they strive to do what’s right, that they serve with compassion. From my recent experiences, I can personally say that NFCU does not live up to its core values like they did in the past.