SIU Credit Union - Metropolis (IL)

Dayy Maaan I have been with the Credit Union since 2010. Ive been with them through their remodel and this new merger or change to Credit Union 1. I’ve seen a lot of 1-star reviews lately, but honestly, people are being way too quick to complain. Yes, the system changed, but the staff have been great about helping everyone adjust. When I needed help with the new app, they sat with me, explained everything clearly, and we had it working in about five minutes right there in the branch. Every time I have a question, they take the time to make sure I fully understand before I leave. Special shout-out to Daisy — she always greets me with a big smile and makes you feel welcome right away. If you have questions she has got your back and will help until your issue is resolved. Because she’s bilingual, she’s able to help even more people, and that makes a huge difference. Instead of leaving 1-star reviews people should show a little patience and appreciate the great service these folks are working hard to provide. The members are adapting to a new system just like we are. Thanks to everyone at the credit union for helping us all get through this transitional phase that theyre are having alongside us.

Ingram Joe I had a flat tire today! I was already down on my luck for the week and it was only Tuesday. I came rolling in with a flat tire into their parking lot and not only did he come out and offer help but he told me that I could park by the front, use his Car Jack and Tire Iron. Today turned out to be a beautiful day after all! Thanks again!

Eric Peters Never had a problem with this bank. One time I was over charged and rung up a ton of overdraft fees. I had a conversation as I was out of the area when this happened and they were willing to work with me. I think they removed the ones that stacked and just had me pay the first one. Then they helped me get rid of the ability to even over draft so that worked out. Now I am not saying everyone will have this experience and maybe it was because I was on orders they helped me out. They also helped me refinance a vehicle and reduced my cost and payments by a lot. I recommend this place for most people looking.

Peter Bilotto I just want to thank the staff at Bank of Pontiac for going above and beyond to help me fix my account especially Morgan. She is very courteous and nice and stayed in contact with me every step of way. I also want to the thank Rhonda from piper city branch as well she was also a great help. Thank you guys

Toby Evans Me and my wife have been using Deb to do our taxes while she was still working for Jackson Hewitt. Shes also very informative and goes over everything with us. I recommend her to all my family and friends.

Casey B Tom is a class act financial advisor. In an industry predicated on trusting someone to manage your investments, Tom helps you make confident and fact based decision. He helps you see the bigger picture. I’d recommend Tom to anyone exploring advisors. Give him a call, you won’t regret it!

Jennifer Tibbitts Abram has his clients best interest above all. He is thorough and caring, providing service to others in a manner in which he would for family.

Marcus Simmons Sold my family insurance products with high commissions that are worth less than when I inherited them 15 years ago after my grandfathers death. Stay away.