Fairfield National Bank - Fairfield (IL)

Jack Forsythe The employees make First Federal a great experience. A person always answers the phone and they also have a good online platform. I enjoy working with them - Prompt, straightforward and personable. Special shoutout to Tammy in the Shelbyville branch!

Dayy Maaan I have been with the Credit Union since 2010. Ive been with them through their remodel and this new merger or change to Credit Union 1. I’ve seen a lot of 1-star reviews lately, but honestly, people are being way too quick to complain. Yes, the system changed, but the staff have been great about helping everyone adjust. When I needed help with the new app, they sat with me, explained everything clearly, and we had it working in about five minutes right there in the branch. Every time I have a question, they take the time to make sure I fully understand before I leave. Special shout-out to Daisy — she always greets me with a big smile and makes you feel welcome right away. If you have questions she has got your back and will help until your issue is resolved. Because she’s bilingual, she’s able to help even more people, and that makes a huge difference. Instead of leaving 1-star reviews people should show a little patience and appreciate the great service these folks are working hard to provide. The members are adapting to a new system just like we are. Thanks to everyone at the credit union for helping us all get through this transitional phase that theyre are having alongside us.

THOMAS GODDARD very informative in his explanations

Lori Jenco Great company to do business with, I am one of the brokers!

Sara Haynes Incredibly knowledgeable, helpful and friendly. Mike and his team have been very professional and have made me extremely comfortable and happy to be working with them. I very much recommend them as a group to trust with your retirement and life savings to help completely ensure that you have a comfortable retirement.

Julie Manley I have worked with Garry and Niki for many years and absolutely love them both! I trust Garry with all my finances and value his advice and guidance. He is personable and takes the time to explain things clearly and answer all my questions.

Norman Lewis Always friendly and very helpful. Nice to deal with a locally owned bank. Have always treated me great.

Anthony Schmitt Nice people when I come through. not the quickest, but not overly slow.