PNC Bank - Waukegan (IL)

5 /5 Brooke Scott: Maria was amazing with helping me set up accounts for my children. She’s very knowledgeable when it comes to her job and the business of banking, I love how she gave my son a short financial literacy course in such a short period of time! She was on point and I plan on traveling to meet with her in the near future! Definitely a great branch worth the trip from Zion! Great customer service and very patient schedule with Maria Henriquez!

1 /5 Lourdes Soto: Drive thru closes 2 hours early then it should. They never answer the phone. I was told by two of their tellers that they don’t want to help a certain customer because he smells.

1 /5 Christian Rivera: Went into the branch because I never received my bank info after opening one online. They said I had to wait so I gladly waited until I couldn’t anymore. The bankers are literally sitting with these customers talking about personal life things instead of getting things done on a Friday evening. Sat there with no one coming to help me after 45 minutes wasted I walked out and no one said a word to me. If this is how they treat small business owners I can only imagine how much worse the bank is itself. I’ll find another bank...also what is it with only being nice and courteous to Spanish speaking Hispanics????

1 /5 Tre Fugich: Deposited my check here Saturday around noon and the money still hasn’t hit my account it’s been 3 days now, and no one is answering the phone. I’ve had so many issues using PNC over the past couple years and I’m honestly tired of it

1 /5 its papa j: Walked in to exchange bills into quarters and got asked for an ID. Requiring identification in order to do something as simple as exchanging bills into quarters is wild to me. Last time I will go to this PNC and might even close the business accounts that I have with them.