Staley Credit Union - Decatur (IL)

1 /5 Brad Dahman: I’ve only been banking with this facility for a little over two years. My wife has been with them for over 10 years. Recently we have been going through a financial hardship, as most of us do. When we contacted Staley to let them know we would be a little bit late on making our car payment my wife was told “you have until 26 days past the due date of your car payment to pay or we will pay off the remainder of the loan and remove the vehicle from your possession.” This was told to us by Joanie Dixon. My wife and I were absolutely floored that someone could be so cruel. At day 24 past the due date my wife managed to come up with what we could for the payment, we were only $7 short. The kind teller told her she would let Joanie know we were doing what we could to make the payments. However, Joanie called, emailed, sent letters in the mail, and absolutely harassed my wife over the $7. My wife is only ONE payment from paying the vehicle off. Mind you, we thoroughly explained to Joanie that I am a recently separated veteran and we just had a baby right before my separation. So we have been strapped for money with only one income right now. My wife poured her heart out to Joanie Dixon and was still told if she didn’t pay the $7 our only vehicle would be taken away from us. These people are not kind, they are not understanding, and they do not care about you only the fact that they can and will do everything to squeeze every single dollar from you.

5 /5 Zachary Stone: Awesome service! very polite , professional and patient

5 /5 Matt Forcum: Sonja C. helped with a home loan and made the process seamless. She was incredibly patient and helped work through the bumps in the road to get everything finished up with first-time buyers!

5 /5 Casey Danbury: Working with this local mortgage team at Staley was a breeze! Highly recommend Sonja & Jessica for mortgage lending on a new purchase, refinance, etc.

1 /5 Celina Johnson-Carter: Id rate this place 0 stars if I could. Ive had an account and loans through this credit union for 10 years with 2 different vehicles, and have never been late on a payment. Recently my family and I have been going through an extremely difficult and financially draining situation. I contacted staley cu to let them know I would be a little late on my payment. I came in on day 24 past my due date (so not even a month) and put $220 towards my payment, mind you, my payment was only $7 short of my actual payment. The kind teller told me she would let Joanie Dixon know of my situation and that I should be alright. Nope. Joanie called, emailed, and left me a voicemail that if I didnt pay my remaining $7 that the credit union would pay off the remaining balance of my car and take it from me! ($229.00 is all I owe now before owning my car) They would really rob you of your only vehicle over $7. Its honestly disgusting and disheartening that people could be so cruel to others in a rough time. Ive always pain my payments on time until these recent events and they have absolutely zero empathy. Dont bank here or get loans here, theyre just looking at you as a cash cow not a human being.