Paul W Kaiser & Associates - Waukegan (IL)

2 /5 Mary Ann Koehler: We held a commercial building policy with this company (Badger Mutual through Kaiser and Associates) for over 10 years and had a fine experience with them until right before the end. As background, we never had a claim, paid all of our bills on time, and we stuck with the company even though rates were not the lowest and the renewal process was a bit cumbersome. As repayment for our loyalty, John Kaiser put us up for non-renewal--for 8 months down the road at the actual end of our policy! The reason? In his mind we were slow to respond and/or ignored a couple emails his assistant sent. He made this directive of non-renewal to the assistant, by email, with us copied as if it was trivial. He never even picked up the phone to see if something was wrong or if we had just missed the emails. We did miss them, because they went to spam. We were pretty surprised by his pettiness and spitefulness, especially without having gotten our side...as the customer. In the end, we beat him to the punch and went to another carrier with better coverage at a better rate.

5 /5 Felicia Johnson: If you dont have an independent insurance company, you have no idea what a big deal it is. Paul Kaiser is World Class! I work with Chris and Tammy. They make Alstate, Farmers, Liberty, and all the single brand companies look like punters. You dont have to live in the Waukegan area. They can get you the best rates with quality companies. And do it quickly, efficiently, and make life so easy. Thank you to Paul Kaiser Insurance for helping me. F.C. Johnson

1 /5 Edward Dudek: With P.W. Kaiser being the insurance agent for our townhouse community for 30+ years, I thought the best way to make sure I had individual coverage for my townhouse that complimented the master policy they provided to our association was to work with the same insurance agency. Unfortunately, after a house fire, I learned that there was an extreme gap between what the master policy covered and the property coverage they acquired for me. The valuation of my kitchen, for example, will not even cover the cost to replace the kitchen cabinets I had originally installed from IKEA. When I switched to coverage with P.W. Kaiser in 2021, I provided a copy of my existing policy to Chris Tomek, which had $52,000 in building property protection. Chris stated in an email to me "I will advise how to save some money without sacrificing coverage." Unfortunately, sacrificing coverage is EXACTLY what Chris did by quoting policies to me that did not contain any building property protection or betterments clause. As I rebuild after the fire, Im at the mercy of low valuations made throughout the unit which establish how much money I have for plumbing fixtures, HVAC equipment, doors, windows, sinks, and more. The out-of-pocket expenses Im going to incur based on my decision to work with Paul W Kaiser & Associates is going to set me back significantly. I cannot recommend this agency to anyone.

5 /5 Mark Thomas: I have only been with them since 1982 as a customer, second generation as good as the first. They Can do miracles when they are able to , the rest of the time it is just great service. Best Business Insurance is a GREAT AGENT. You cannot go wrong.....

5 /5 Mike Mattson: Kaiser North Shore Insurance has the best agents Chris and Jon Tomek. Chris for my personal insurance and Jon for all my business needs. They are very easy to deal with and all ways get right back to me with the best information. I have used many insurance agents before they are by far the best. Mike Mattson Accidental Auto Body Waukegan