5 /5 Stacy Komers: I was done with my old insurance company and the increase in prices; not to mention, they put us through the ringer when we requested coverage for a new roof after 20 years of loyalty. Langlois was recommended to me by a friend who was a former employee in the insurance biz. I filled out some information online. Within an hour, Mary Jo, from Langlois called me to discuss more details and by the end of the day, I had quote that saved me hundreds of dollars. I expressed my concerns about buying "paper" because to be honest, when we did have some scrapes with our cars, our old insurance did not give us any issue. Mary Jo assured me that they dont sell "paper," their office is local and they are "old school"--meaning, if you need to come in and speak to a person, they are there. They are also easily accessible by email and even by text! I had to follow up on some matters after I signed and the response/ service was prompt. They encourage you to call them as a first line of defense. I just had a good feeling about this company. Meanwhile, I canceled with my old insurance--a big box company that starts with an "A" (20 years ago, I used to be able to talk directly to an agent from the office, but no more).Instead, I got a call center--a person who spoke minimal English, she didnt ask any questions, what can we do to keep you, nothing. The call center person just presses a button and you are canceled. You can just reach out to Mary Jo and the Langlois team and see what they can do for you--I did and no regrets.
