Cooper Bumpus Insurance Agency - Charleston (IL)

jacob buckman I cannot recommend Austin Beaty enough as our insurance agent! He provides exceptional customer service and has always gone above and beyond to ensure my family and I have the best coverage. Austin is knowledgeable, responsive, and truly cares about his clients. He takes the time to explain everything clearly, and I always feel confident that our needs are being met. If youre looking for a reliable, trustworthy insurance agent, Austin is the one to go to

Jennifer Shaun always great attitudes and positive people. I have never had an issue with them. Just a great group of people working here. Initial visit was fast and easy setup. She did great. I tell everyone about this place.

BearsBound0809 My name is Renee Austin and Ive been a State Farm customer with Brian Faulks office for a number of years. I recently was in "fender bender" and for the first time, I had to go through the process of filing a claim. I was so overwhelmed and full of anxiety with the process, I decided to go directly into the office for assistance. I ended up meeting with one of the agents in the office, Glen OConnell. Glen was absolutely wonderful! He walked my through process and handled literally everything. Through this experience, Ive had to contact him on numerous occasions and each and every time, he made sure I understood what was going to happen, what was taking place at that time and what the resolution would be. I just wanted to take this opportunity to say, Thank you Glen for all of your hard work and going above and beyond with providing me truly EXCELLENT customer service. You absolutely are the ultimate "Jake from State Farm"! Thank you so much, Renee Austin

felix eduardo alvarez arzate From start to finish my experience with this agency was excellent. The staff was friendly, knowledgeable and made sure I understood everything. I couldn’t be happier with my coverage.

Susanna Smith Everyone is so professional and efficient! Tammy is knowledgeable and quick to provide quotes and options. She is amazing!

Kristin Peel I just met with Justin to review my plans. He is very personable, honest and clearly knowledgeable. I was dreading the meeting just assuming it would be a sales pitch. It was NOT. Super helpful and made things easy for me to understand. My first interaction with him was via telephone a couple days ago. I was having a very bad day and was super crabby. He was so kind, helpful and ultimately helped my day. Thank you so much and nice to meet you in person!

Tricia Angell Haylo Lifestyle Properties Super professional and always there to help !!!!!!! Its where we close all our RE deals when left to choose one.

Robb Roth This agency is great to work with!! Mindy is honest, hardworking, and will find whats best for you and/or your family! Give her a call!

mark snyder Ive dealt with many insurance agents over many years, and Ive never dealt with anyone better than Jeff. He is the most hands-on agent Ive ever met, and he cares about his customers. He always goes above and beyond to make sure his customers are taken care of. He and everyone in his office are extremely friendly and professional.

Dan Fitzgerald I stopped in to inquire about auto and homeowners insurance. I found Jacqueline to be warm and friendly, and very professional. She spent about two hours with me and helped me understand the various coverages and options. She even reviewed my current insurance coverage and she pointed out my house was under-insured. I would highly recommend the Short Insurance Agency. It was pleasure working with her. I also really liked working with her in person as she asked all the right questions to find the best rates for me. I had some previous experiences with other insurance companies, working on the phone or online, that were not productive. In the end, I have better insurance and at a lower cost with AAA Insurance and Im really glad I stopped by. Thank you Jacqueline.