Bob Effner - COUNTRY Financial Representative - St. Charles (IL)

Kimberly Guimon I completed a quote online late last evening for multiple policies needed. This morning (less than 12 hours), I received a call following up regarding my request. Jay was AMAZING! I have a few special circumstances Im dealing with regarding getting coverage and a major issue Im dealing with, with a different company. He was extremely knowledgeable and helpful. It was so easy to sign up, create an account and get the policy started for when I needed it for. I have been with a direct competiter of Allstate for almost 20 years, so it will be interesting to compare how each company does business...I will say that thus far I am 100% satisfied and looking forward to working with Allstate!

Barbara Parr Julie was amazing! So professional, knowledgeable and helpful. She was so easy to talk to and patient. She should give classes in CUSTOMER SERVICE . I was able to lower my auto and home bundle., I am excited about this experience. Thank you, Julie !

Kelsie Helpful!

Monica Hampton The agent assigned to my claim was awful! (A woman hit my parked car... her insurance not mine). She would not respond to text, email or phone messages. I had to call the main line twice and request to speak to whoever would answer their phone. Fortunately, they were helpful but this had been drawn out for two extra weeks due to her incompetence. I hope I dont have to deal with this company again!

maura martinez Mrs. Maria was very kind and explained everything to me very well.

jacob buckman I cannot recommend Austin Beaty enough as our insurance agent! He provides exceptional customer service and has always gone above and beyond to ensure my family and I have the best coverage. Austin is knowledgeable, responsive, and truly cares about his clients. He takes the time to explain everything clearly, and I always feel confident that our needs are being met. If youre looking for a reliable, trustworthy insurance agent, Austin is the one to go to

Fred Jedlicka Pat Schell is very friendly and helpful with providing information for medical and health coverages.

tamera hess I’ve been with them for years! Good Service!