Hazen Insurance Agency, Inc. - St. Charles (IL)

Betty Pennington I belive Ive had insurance with these folks since 2008 for all my cars never had any issues always made sure I got the best full coverage out there I completely adore her for that keep being great ms lady the young lady behind that phone deserves the world

C Loion My co worker referred us to Roberts Insurance to have my current insurance policies reviewed since they went through the roof. She said theyd make sure we werent over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to cut our premium and increased our coverages. After we got our policy we went back in and she went over it and explained to us the layout of our policy something our other agents didnt do. The 2 girls at the front are amazing too. I had to change my bank information and they made it a breeze for me and took care of it for me. So far overall its been a good experience.

Patti Duboe Collin Sparks did an excellent job explaining insurance coverages and rates for our autos and property. And Erin Allen followed up with a welcome call where she reviewed everything. Furthermore she did a conference call with our current insurers to initiate cancellations. It was comforting having a professional on the line to ask questions I would not have thought to ask. She is the best!! So glad we switched to Connor Metcalfe’s Agency.

Ike Eisenhauer We’ve been with Stan and his staff for years. Excellent service all the way around.

Maria Theron Pam and her team are fantastic! I worked with Michael, and he helped walk me through the process of signing up for health insurance when we lost coverage due to a job change. I had lots of questions, but he was patient and very knowledgable, and got my family signed up for coverage just before the end of the month. To top it all off, the service I received was free! I can’t recommend them enough, and I will be making my appointment to have some help when open enrollment comes around.

Charlie Nicholson TSA pre-check info - No fingerprinting at this location, the Belleville option has fingerprinting, make sure to use Apple Maps because google takes you to the wrong place. This location does do TSA pre-check services, just not fingerprinting. Gentlemen at the front was very helpful.

Carrie Almaroad Brad Woolcott is the best insurance agent around. He does everything possible to help get the best and most cost friendly insurance. He is very patient and walks you through step by step and answers any questions you have. He never makes you feel like your questions are bothersome. He has been great to work with and would recommend him to anyone looking for a quote.

Charles Wilson Steven was prompt, smart, and did a good job. Some of his emails were written after 5 PM, suggesting a good work ethic, which used to be almost universal in my profession when I was his age.

Dustin Miller Fast courteous service

Julissa Rosario Yaneth was very patient, kind, and helpful. She went above and beyond to make my experience so much better than with the representative I spoke with on the phone at first. She offered me multiple options, to provide me with what worked best. I am very grateful for her assistance.