Koonce Insurance Agency, Inc. - Shelbyville (IL)

KP Cowan Great service. Lady was very polite and professional!

Lacey Sowers Pat and Rachel did an excellent job providing me insurance quotes as well as making sure I understood what everything meant. They went above and beyond to make sure I knew exactly what coverage I needed and how much I needed. They took their time and explained everything I needed to know. Definitely glad I switched to their office!

Queen of The Lou They are very slow following up and they only answer what you ask. I think professionals should lead their clients especially in the area of their expertise. In addition, they should set clear follow up deadlines and expectations without their clients having to ask them to do so? It is never okay to ignore or purposefully not reply / respond to questions your customer has raised. Your silence sends a message.

Matt Bystol You ladies are the sweetest

Roger Landis Found a new auto insurance agency last week and wanted to post this review to say how professional and customer service oriented they are. My agent was Betsy and she was great! Wanted to make sure I got the right coverage at the best price and I did!

Matt Hawley Christina is the best insurance agent, we have ever had! Thanks for taking care of us!

j rosario gutierrez For me Allstate is a good agency that has Always responded to the complaints I have had and tries to get me savings on my car policy.

Karen Cates During my first meeting with Patrick Young, I knew I found the right new home for my insurance needs. Knowledgeable and responsive, Patrick did his research before I even got to his office. We were able to dive into the details of my insurance requirements quickly. He listened carefully and made adjustments along the way. I felt heard, but more importantly, I felt like a valued customer. He quickly followed up on questions with the information requested. It was a pleasure to work with him. Competitive rates and excellent industry and consumer ratings were why I made the appointment. Patrick Young was the reason I chose Country Financial.