KAY Jewelers - Fairview Heights (IL)

Jake Tokson Daniel Levy is truly the best of the best! Even that doesnt fully capture the exceptional service and craftsmanship he provides. When Daniel says he will create a masterpiece, he delivers — from vision and expertise to advice and timelines, he follows through every step of the way. He made my now-fiancée feel completely comfortable, earning her trust by listening to every detail and ensuring she was fully involved in the process. The pictures below show the ring that was redesigned from My Grandmas heirloom ring, with the main stone as the centerpiece. Thanks to Daniel, our engagement last September became a reality. Without him, we’d still be designing the ring. Thank you so much, Daniel — we truly cant thank you enough!!

Kim W25 Stopped I to look for a birthday gift for a friend, lots of cute items in the window. Looked around a bit and was politely asked if I was Looking for anything special and I said I was just admiring their cute items. Found what I wanted for my friend and some thing I liked for myself. Really pleasant conversation while checking out. Looking forward to going back.

Eric Keller Will definitely be back. Clean, organized and very friendly

Matt R Flora Gems is the definition of exceptional. Ive been working with Lisa to secure my first Rolex (126610LV) and shes been incredibly welcoming every time Ive visited. Weve talked for hours through multiple visits and each time Ive felt genuinely valued. Ive since purchased a ring for my wife for Mothers Day and, again, nothing short of an exceptional experience. I showed Lisa a picture of the ring, she 3D printed a model for my approval, submitted the order, and I received the ring exactly as expected. Thank you Lisa and Flora Gems for such an amazing experience! Special thanks to Tyler, as well, for being exceptionally welcoming every time I visit. Looking forward to future visits and hopefully "the call!"

Devon Jackson I came in today to get an outfit from another store and I started talking to my man Jay and he absolutely sold me on a wedding ring for my fiancé. Jay is hands down THE best. With pricing, quality and product. Check him out he won’t disappoint.

Ian Hamilton I cant say enough about my experience with Brian at Rock Island Diamond Co. He created a custom engagement ring for my wife, and what he was able to accomplish with the loose diamonds I provided was truly spectacular. From the start, I put my trust in Brian to make the right design decisions and choose the right amount of materials to bring my vision to life. The final result exceeded all my expectations. My wife constantly gets comments about the rings unique design and style. Brian even added some personal touches that enhanced the clarity of the diamonds, making them truly "pop." The price was completely reasonable and on par with what youd find at a large jewelry store, but the difference is that my wife got exactly the ring she wanted. Even after 2.5 years of daily wear, the craftsmanship holds up beautifully, and the compliments keep coming. If youre looking for a custom jewelry design, I wholeheartedly recommend Brian at Rock Island Diamond Co. His skill and attention to detail are second to none.

Sandy Carver Very friendly family owned jewelry store. They have something for anyones budget. Great store to have in our little town. Update - I always felt good about taking my jewelry here. But since the owner retired and his son took over. This place is an absolute joke. I took my wedding ring in to have an upgraded stone put in back in March. This was a gift from my husband to upgrade my ring. After multiple calls and our anniversary come up in August, it still wasnt ready (really 5 months later). So I went in demanding to see my ring. Was starting to feel like I was getting the run around. They did have it, but still not ready. I said I wanted it by August 28 (our anniversary). Assured me it would be ready. So the day came and went in, he said sorry blah blah I can have it for next week. I lost it! Next week my anniversary will be over. Its today, and youve had my ring 6 months. I stormed out. An hour later, he called me to say hed deliver it to me in an hour. 2 hours pass, and here he was. He did his best to hide my ring but charged me nothing. Rightfully so. Side diamonds were missing shotty soldering. I was devastated. Only plus my husband bought me a new ring since the original, which I loved so much, is now ruined. Will never be back.