KAY Jewelers - Yorkville (IL)

5 /5 Michelle Nicholson: I had a great experience with this Kay Jewelers. I went to have a ring cleaning and was informed of a sale starting the next day. I was interested in resizing my original engagement ring. I came the next day and Sam helped me out. I landed up buying a new engagement ring and turned my old diamond into a pendent. Everyone was professional, helpful and answered all my questions. Both the ring and the pendent only took a week to get back. Very happy with my purchase! Thanks to all that helped me out.

2 /5 Josh: Went to the store on 09/13/2025 for a sale on a really good ring that was going to upgrade my wife as it was our anniversary. We went in, showed them what we wanted and our trade in, the store manager found the appropriate ring and it fit my wife like a glove. We hashed out a few details with the trade in and insurance and asked to get the out the door price before we settled in with our choice. The manager was on her computer for a bit before coming back with $1,4xx.xx out the door. We said that works for us and started the process. As I was prepared to swipe my card, we were told there was an issue with something. After that was resolved, the manager said its actually $1,7xx.xx now; a $300 difference [20% price increase] Somehow, our trade was too expensive so it didnt qualify properly. She said the only way she can make this work is by the district manager fixing this. I told her to call. The district manager then guided her through the system to properly ring it up which made it out the door at $1,598.xx. so now we split the difference. Unfortunately, at that point, we felt bad about the whole process. It felt like we were just sold by a used car salesman who shoved in a new price at the very last second. How dare you get my wifes hopes up, lie about the price, then tell us its not a big deal. That was disgusting service.

5 /5 John Brock: I had the pleasure of having Natalie assist me with a new wedding ring that I damaged. She was very thorough, polite and professional. She exceeded my expectations and Ill recommend this location to anyone interested in purchasing jewelry. Sam was a big help as well.

5 /5 José Meza: Christina did an amazing job helping us pick out our rings and explaining the warranty program. She kept us informed during process from purchase to pick up. The rings are beautiful and fit perfectly. We love them and highly recommend Christina and Kay Jewelers in Yorkville.

5 /5 DIANE BARRY: Natalie goes above and BEYOND to make sure I’m satisfied with my cleanings and she even found a stone that was loose and saved me a huge headache if that were to have gotten lost. She is always very professional and friendly and takes her time and makes me feel like any questions I have are important she is wonderful!