5 /5 K. MRS (Whateverlolawants): IH has been providing banking services to our family for over 30 years, and today I felt privileged to belong to this credit union. Customer service representative Jennifer supported me in setting up a meeting with the right person, and Shaneka Pernell helped us with my mothers banking requirements. Previously, when my mother attempted to close out a deceased relatives CD and account, she encountered some resistance from another team member suggesting she needed an attorney to complete the transaction. However, today working with Shaneka was a pleasure, and she was really helpful. The process went smoothly as it should have. Thank you!