IH Mississippi Valley Credit Union - Rock Island (IL)

5 /5 Lewis COʀɴEʟɪO: I would like to express my utmost gratitude to IHMVCU for their exceptional assistance in resolving unauthorized transactions on my account. The level of support I received throughout the entire process was truly remarkable. Thank you Tory!

4 /5 Tom Sims: Truly great people to deal with. Friendly and helpful even when some customers are not.

5 /5 K. MRS (Whateverlolawants): IH has been providing banking services to our family for over 30 years, and today I felt privileged to belong to this credit union. Customer service representative Jennifer supported me in setting up a meeting with the right person, and Shaneka Pernell helped us with my mothers banking requirements. Previously, when my mother attempted to close out a deceased relatives CD and account, she encountered some resistance from another team member suggesting she needed an attorney to complete the transaction. However, today working with Shaneka was a pleasure, and she was really helpful. The process went smoothly as it should have. Thank you!

1 /5 Curt G: All depends on who answers the phone, one customer service agent was great, helpful, polite… The other agent was the exact opposite of all those things. I do not live in Rock Island but wouldn’t bank here if i did. No need to have someone be a jerk “just because they can”. Plenty of other places to bank!

2 /5 Jesus Cervantes: I try to get a loan, but they doesnt have a mortgage loan person, I call several times to talk with the specialis and I never get a call back , you do a good job , but need to have a personal in the branch for help the costumers , for me is important to have a someone face to face than over the phone.