Chris Cook - Thrivent - Belvidere (IL)

Scott Tyler ,x 2

Joe Chizmark I got the best rates and coverage, very happy with my agent Sean always keeps in touch with me and to lower rates.

Edoardo Tortoledo Worse customer service experience I’ve had, at ANY bank, Chat agent (Jenna R), not sure if she was inexperienced or if that’s a protocol but absolutely no help, i clearly had mentioned that I couldn’t make a payment thru the phone and she tells me to “call” goes to give me the number and the a “pre made response” when that’s precisely why I opened the chat, to get someone to help, i explained to her again, just to received a very similar response, I previously had Bank of the West, which we know was taken over, and it was by far a much better bank. After having 15 different accounts at other banks, I never came across such terrible lack of customer service support.

Ninos Date This bank treats your money like its theirs. Sometimes my husband and I need to make larger purchases on our debit cards and weve been denied most every time. The bank says we have to sign a release in order for them to release our own funds even though my husband and I have signed countless releases to give us no spending limits on our cards. It appears that every time you want to make a larger purchase, you have to go to the bank, sign a form, and cross your fingers that they will release your own money. There are some nice people working there but...if you cant get your money when you want it you might as well keep it under your mattress.