Doug Atwater - COUNTRY Financial Agent - Knoxville (IL)

C Loion My co worker referred us to Roberts Insurance to have my current insurance policies reviewed since they went through the roof. She said theyd make sure we werent over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to cut our premium and increased our coverages. After we got our policy we went back in and she went over it and explained to us the layout of our policy something our other agents didnt do. The 2 girls at the front are amazing too. I had to change my bank information and they made it a breeze for me and took care of it for me. So far overall its been a good experience.

Pravion Wilson I had a great and satisfied experience with State farm agent Doranely Cortez she was very polite and helpful getting me a great rate on my home and auto insurance,very courteous and nice personality.

Tina Langford Elisa is a great agent. She handles all the details with efficiency and keeps me informed. Through this whole process, after the last hail storm, Elisa has been a champion for our family and taking care of all our needs. Thank you so much. Becky and you are the best.

Brittany Diane Mia was excellent to work with. She was very informative when it came to my policy and made sure I was completely satisfied before she completed the order. Mia was quick, friendly and overall amazing. The best part is, she found me a policy within my budget that still provides all the coverage I need. I highly recommend her for your insurance needs!

Luke Caron I called them up looking for a lower rate on car, boat and renters insurance. They were not able to quote me a lower price but I was impressed with Ericka, she got me a quote, played with the numbers and helped me look at different polices to see if I can work with them. Unfortunately that was not the case but I wish they did because she was so friendly and informative! It was one of the best experiences I have had with an insurance agent on the phone!

Ducky beThatMofo Great customer help. Called for Tiffany but unavailable. I was bummed. But then Crystal (helped with quotes) and Sandra (helped complete the process) all at my own time! Both were more than helpful and answered every question I had (even when I wasn’t making much sense) Thank you !!

Katey Richards Geoff’s a real go getter and helped me get all my questions asked with the policy that suits me best. Would recommend working with the best of the best and leaving no doubts. Go Geoff GO!