5 /5 Amy: Tim is extremely knowledgeable and helpful. I recently needed my engagement ring resized in between quarter sizes (4.875 to be exact) and he did it perfectly, the size is precise and it looks very clean with no evidence of the cut and solder. He has also been very helpful with other specific requests I have made. No idea was ever turned down. If it was something tricky (such as black rhodium), he made sure I understood all the details and worked diligently to make my request possible upon verifying I would still be happy with it. If it was something their company couldnt execute, he was honest about it and pointed me in the direction of someone who could. Christopher is also very personable and communicative about repair timelines. Never had a bad experience here and I would absolutely recommend.