Brian Strode: Allstate Insurance - Pekin (IL)

1 /5 Pete Miller: Weve been with Brian Strodes Allstate agency out of Pekin for home and auto for a very long time. I filed a claim after two contractors told me I had hail damage on my roof. They sent some subcontract out to look at it and said it was not hail damaged, it was blistering. Two more contracts later and a lot of arguing between contractor and insurance. My contractor finally got the roof covered. I called Brian Strodes office numerous times and never received a call back from him. When they did the initial estimate they told me I did not have hail damage on my roof but I did on my siding even and my gutters and some other things. So now they dont want to pay for the siding. They want to replace small piece of siding and take siding off of one side of the house to repair. Been fighting this for several months now and have not once been contacted by anybody from Brian Strodes agency or Allstate to see how I felt about this.

1 /5 Clifford Ungles: After the call I was thinking and feel like he was calling me liar. He said he had to look up my number somewhere else because they didnt have it. The fact is I requested the quote online and Brian called me directly the first time. Didnt hear back from anyone until after I left the review. I wont be using Allstate no matter what especially after the lawsuit they have against them. Update: Got a call from Brian today and we spoke about the issue. We will get a quote when our policy is up and see what happens. Thank you for the call. Inquired about insuring 3 vehicles online, got a call from Brian. He said someone at his office would have the policy together when I got there. She had no clue how to insure one as storage and wanted me to pay full price and then they would adjust and give me a refund. I asked her to call when she figured out how to write the policy correctly and never heard back from them.

5 /5 Tim Huggins: Brain is an awesome agent, every concern ive had has always been taken care of, an he has always treated me well when it comes to claims, or any questions about my policies. One of the best in the area!!!

1 /5 Jan G: Had the worst experience with Allstate home police end their customer service. Insured my house with Susan Dever from Brian Strode Agency in Canton IL. Suzan was little slow and forgetful, but had the best rate around so I went with her and Allstate. I agreed to pay $813 per year (august 2017) and I paid that in one lump some electronically and singed up for automatic renewal in order to get the best rate. 9 months later ( may 2018) I looked at my policy to check when is the next renewal day due and see that I got charged additional $86 on 12/2017. 3 months after signing my policy and paying in full. ???? I have never approved that $86 deduction from my account. I have never been notified of that deduction or policy changes at all. They had access to my account so they just took the $86 . They had no right or my approval. That is plain old STEALING. Allstate steals and cheat. I will never insure with them again and I advised my coworkers and neighbors to do the same. I have never received a call or email or anything at all to notify me of the rate change. When I pointed that out ( Suzan Dever) I was told a notification was sent to my old address. (why they sent notification to my old address is a mystery to me, when I insured my house with them as my only and main residence) On top of that the address Allstate had on file was incorrect. I have never lived at that address. In todays electronic age and day I still cant believe they argue with me stating they notified me by sending a letter to non existent address instead of sending and email or for goodness sake maybe, just maybe.... making a phone call? Took me 2 weeks of trying to chase Suzan down and I still had no answers, or apologies for that matter. Well, they need the $86 more than I do ,obviously, so they can keep it. If they would rather keep $86 then a customer , there is nothing I can do about that. I just hope all the other customers will be worth more that that and they will treat them better.

1 /5 Matthew Wood: Wouldnt know about the agent, have never seen him in office, or have gotten a requested return phone call. Aside from that, the most inept business experience Ive ever encountered. Allstate customer for 20+ years, with no problems till dealing with this fiasco.