American Bank and Trust Company, N.A. - Geneva (IL)

Jessica Iler Helped me get the coverage I needed and took the time to explain different plans. I appreciate the knowledge Corey has and the time he takes explaining Insurance options that would be best for me!

Rodney Diercks I recommend Drew and Debbie. Professional and always make me feel welcome. I have made money

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Melissa G Jordan Hicks was very helpful! She explained my policy in terms that I could understand. She recommended things that I should add to my policy and things that I didnt really need anymore. I felt very comfortable and like I was having a conversation with a friend.

Tracy Batdorj My 87 yr old father made a mistake. He along with millions of elderly have very little money. So he was looking for cheaper healthcare and thought he found something better than Spindler Financial Services. When he realized that he had been scammed he went back to Spindler Financial Services. And I personally spoke with Mr Spindler and he seemed irritated that my father had done this and that he had to help him get his insurance coverage back. He did help and his old policy was put back in place. I just wished Mr Spindler would have been more understanding. Our elderly have it rough.

Dominique Brown I JUST got off the phone with a request for assistance with my online account, and Emily was incredible! She reset my password and I was able to enter my account immediately. The total call time was under 4 mins. Thanks so much for all of your help! Ive been banking here for over 20 years and Im proud to call Bradford my hometown bank!