AAA Swansea Insurance and Member Services - Swansea (IL)

1 /5 Stephanie Gutierrez: Deserving of 0 stars. Worst experience ever! Canceled our auto and home insurance after 6 weeks. Brianna Yuthoff and the manager, Autumn OReilly were rude, patronizing and beyond unprofessional. Received our supposedly final quote/price from Brianna only to find out our bank account was charged $200+ more than agreed upon. NEVER received a return call from Brianna, EVER. She dodged every phone call we made trying to resolve issues. Mind you, my husband is the friendliest person to talk with. He gives people the benefit of the doubt. After leaving several messages, he finally heard back from the branch manager, Autumn OReilly who was nasty from the get go. When genuinely asking her "why should we stay with AAA after the service weve received?" She sarcastically responded with, "Well you like talking to me, dont you?" She never apologized, was extremely rude, threatening and just plain icky. Do yourself a favor, RUN! Read the reviews and please heed our warning, DO NOT DO BUSINESS WITH THIS BRANCH!!

5 /5 RON FRAUENFELDER: I had the good fortune to have a great conversation with Doug. Doug is cognizant of the fact that one’s experience doesn’t always occur when you walk through the doors. I prefer to work with local people, versus who knows who your dealing with on line. He immediately took ownership of my request for a AAA membership. He is ultra personable and very professional. It was quite apparent to me that Doug was genuinely invested in my AAA. customer care experience! I was fortunate to get Doug by accident, you can request him by name. Ron

5 /5 Stacie Cornman: We were very happy with the agent knowledge, help on figuring things out for our first trip to Germany. We will definitely use the agenencie again. We so appreciated the help..

2 /5 Gwendolyn: AAA got me out here driving without car insurance. They cancelled me because I didnt want the AAA road side policy. So, I went ahead and renew my policy. They sent me the card, but not not a word about my car insurance. I thought they were better than this. I called and spoke with a representative and he was suppose to call me back. Two days later I still have not heard from AAA. I am so pissed off. They are problem trying to figure out a way to go up on my car insurance or a reason to drop me.

1 /5 Madelyn McGinnis: Canceled my policy cause of a bank issue never called or got a letter. Drove for 3 months without insurance they jacked my rate up insanely high. Been through 5 agents they have a high turnover rate. Was promises calls back that sent returned. Overall terrible experience. Be prepared to wait on hold a while and be bounced around cause they are understaffed likely from treating their agents as shitty as their customers