1 /5 J Davidson: I asked for my policies to be cancelled Friday 07/24/21 to prevent an auto and home policy renewal draft today (07/27/21). I emailed Richard Ferguson at Simple Risk Solutions. He requested a signed confirmation of cancellation. I provided it and even stated I was concerned about the auto draft. No response. This morning my checking WAS auto drafted. It sent my account into the negative balance which will certainly cause an overdraft fee from my bank. Its taken several hours to get a response with copies of the cancellations (auto and home). He also stated, "Your account will be refunded in 3-5 business days." Zero apology for the inconvenience nor explanation to what happened. Very poor communication, lack of heart, and follow through.