3 /5 Amy Chandler: **Positive Review for Logan at Lenmark:**
"I had an incredible experience working with Logan at Lenmark. From the moment we began, Logans professionalism, attentiveness, and genuine care for her customers were evident. She took the time to thoroughly understand my concerns and made the entire process seamless and stress-free. Logan’s expertise and dedication truly stood out, as she handled every detail with precision and made sure I was always informed and comfortable.
What really impressed me was Logan’s ability to communicate complex information in a clear and straightforward way. She was transparent, approachable, and never hesitated to go the extra mile to ensure everything was perfect. Her commitment to providing exceptional service is unmatched, and it’s clear that she genuinely cares about her customers satisfaction.
Working with Logan was a refreshing experience, and I couldn’t be happier with the outcome. If youre looking for someone who is not only knowledgeable but also kind, reliable, and dedicated, Logan is the one to go to. I highly recommend her to anyone seeking excellent service at Lenmark. She’s a true asset to the team.
**Negative Review for Quentin at Lenmark:**
"While Lenmark has been great overall, I unfortunately had a negative experience with Quentin that needs to be mentioned. During our interaction, Quentin was not only unprofessional but also outright rude and dismissive. It was clear that he had little interest in addressing my concerns, and his attitude came across as condescending and disrespectful.
Customer service is the key in any business, and unfortunately, Quentin’s approach fell far short of acceptable standards. Rather than taking the time to understand my concerns about my balance, he was dismissive, talked over me and was extremely rude, I do not think I have ever been so disrespected in my entire life, seemed more interested in ending the conversation than finding a solution to my concerns, This kind of behavior reflects poorly on the company, and its disheartening to encounter such a lack of professionalism, For years everyone at Lenmark has known my story and my situation everyone has always been so wonderful until dealing with Quentin
I hope Lenmark addresses these issues with Quentin, as no customer should have to deal with rudeness or disrespect, Theres always room for improvement, and I trust the company will take the necessary steps to ensure this doesn’t happen again." If it wasn’t for Quentin I would have gave 5 stars!
