RR.Lux - Lawrenceville (GA)

J. P. Fair price and the best customer service that I’ve seen in a long time. Mom and Pop shop with the work bench on full display so very interesting to see your jewelry worked on in real time. Both Ron and Joanne were great to chop it up with while getting a lobster clasp replaced on the spot. They also shined my chain up and made it look brand new. Will for sure be going back!

Karen DiLorenzo-Jones I went into Kay’s on a Saturday evening (about an hour until closing time) to pick-up a couple of my rings that I had sent off to be serviced. As I was waiting for the salesperson to get my rings, I was doing some window shopping when Michael (aka Mike) brought my jewelry out. There had been a couple of items that had caught my eye while I was browsing, so I asked Mike to show them to me. What I experienced was an outstanding customer service interaction. Mike is a professional, yet personable young man who is extremely knowledgable about the products he sells. He took the time to answer my questions, he shared his knowledge with me, and he remained patient and engaged throughout the entire experience. While Mike was working with me our conversation was light and easy. I never felt pressured to buy anything - actually I had not even considered buying anything as I was simply there to pick up my repaired jewelry. Yes, I did end up purchasing a couple of pieces and Kay’s jeweler’s may want to increase Mike’s commission percentage as he was a huge part of the reason why!! It was due to Mike’s nonjudgmental, friendly, and easygoing personality that quickly got me engaged and kept me interested in the pieces I was looking at. It was due to this professional, yet personable interaction that kept me practical, realistic, and comfortable, to the point, that I decided to treat myself to a beautiful selection that I have been wanting to purchase for some time. Thank you Mike and Kay’s for letting me treat myself without breaking my pocketbook! I love, love, love my treat!!

Cee Jay I had the pleasure of being assisted by CHINO, and I couldn’t be more impressed with the exceptional service I received. From the moment our interaction began, he was incredibly personable, friendly, and professional. His positive attitude made the entire experience enjoyable, and it was clear that he genuinely enjoys his job. What stood out most was his impressive knowledge and willingness to go above and beyond to ensure all my questions were answered thoroughly. He was incredibly patient, taking the time to explain things clearly and thoughtfully without ever making me feel rushed. His attentiveness and dedication to finding the best solution truly exceeded my expectations. It’s rare to come across someone who combines expertise with such a warm and helpful demeanor. CHINO is an absolute asset to your team, and I wouldn’t hesitate to recommend him to anyone seeking outstanding customer service. Thank you for making my experience such a positive one CHINO! I feel more confident this blower will work best for me because of you!

Jessica Boudreaux This was my best experience at Zales! I worked with Julie S. She was very friendly and very polite. She worked diligently to help me with something I didn’t know I could get back after it lapsing during COVID. My jewelry is now sparkling clean and back on track. If you need anything with Zales, ask for Julie S. She’s the best!

Sam Gains Natalie was very helpful She gave me the best quality options and great advice :-) I will be back many times over if you’re looking for a jeweler near you please stop by. She’s very polite and friendly

DeNorris Meekins Eli is a lifesaver. I needed custom work in a short time frame & he exceeded expectations!!!

N N I had a very pleasant experience today. There was a kind gentleman who replaced my watch battery while I waited. It was very reasonably priced, and their inventory looked lovely. Ill definitely be back soon!