KAY Jewelers - Brunswick (GA)

5 /5 Karen DiLorenzo-Jones: I went into Kay’s on a Saturday evening (about an hour until closing time) to pick-up a couple of my rings that I had sent off to be serviced. As I was waiting for the salesperson to get my rings, I was doing some window shopping when Michael (aka Mike) brought my jewelry out. There had been a couple of items that had caught my eye while I was browsing, so I asked Mike to show them to me. What I experienced was an outstanding customer service interaction. Mike is a professional, yet personable young man who is extremely knowledgable about the products he sells. He took the time to answer my questions, he shared his knowledge with me, and he remained patient and engaged throughout the entire experience. While Mike was working with me our conversation was light and easy. I never felt pressured to buy anything - actually I had not even considered buying anything as I was simply there to pick up my repaired jewelry. Yes, I did end up purchasing a couple of pieces and Kay’s jeweler’s may want to increase Mike’s commission percentage as he was a huge part of the reason why!! It was due to Mike’s nonjudgmental, friendly, and easygoing personality that quickly got me engaged and kept me interested in the pieces I was looking at. It was due to this professional, yet personable interaction that kept me practical, realistic, and comfortable, to the point, that I decided to treat myself to a beautiful selection that I have been wanting to purchase for some time. Thank you Mike and Kay’s for letting me treat myself without breaking my pocketbook! I love, love, love my treat!!

5 /5 Remona Smith: It was such a nice experience to do business with the local Kay Jewelers in Brunswick. The associate Michael McGee was very helpful, as he took the time to show me some wedding bands, as an anniversary gift for my husband. We had a pleasant conversation and later realized we had a previous connection, as I had been his Bus Driver when he was in Elementary School, what a sweet reconnect. He has grown up to be such a nice, respectful young man, as he was just as nice back then. However, I couldnt make a decision before leaving, so he offered to leave it in the Wishlist, and said, "when you come back later, you can decide." A few days later I returned, mind made up, and Ms. Beatrice/Manager completed the transaction, as Michael was off that day, but with the same level of professionalism and kindness as Michael, as I could see that Michael had been trained by Ms. Beatrice to be kind to the customers who come into the store, as they both were very helpful during the whole process. The gift was very well received, which made the whole experience even better. Thanks so Much, Michael and Beatrice for your help and kindness. Hopefully well cross paths again. R. Demetris Smith

5 /5 Xzavier Williams: Came in with little to no information of what I wanted but left with all the knowledge to buy more then what I intended to spend. Mike really knows his stuff. Great service and the ladies were phenomenal as well. Top tier service.

5 /5 Sharde Sharde: I would like to say Miss Beatrice did a outstanding job truly amazing beautiful personality 10 /10⭐️⭐️⭐️⭐️⭐️

5 /5 Adrian Lewis: Mike at the Bwk. GA store was so personable, knowledgeable, and friendly. He was so helpful in assisting me with the purchase of my ring. During this day and time store employees have lost site of rendering great customer service so it’s good to know there are some stores who still have employees that exemplify that. I will be visiting this store in the future.