ravan bell I came to get change for a hundred dollar bill ( that my mother recived from southern bank). The teller informed me that it was aginst policy to change / exchang money for a person that does not have an account. I asked to see this in writing, the bank representitive stated that its not in writing but simple how they do things at southern bank. In the end my elderly disabled mother had to come in (during covid) to get five twenty dollar bills in exchange for a hundred. I dont see how this is even legal. The persons at the drive thru ( crystal and kim) sent me to the main office to get a copy of the policy, in which no one in the office could produce. I feel i was given the run around for requesting change for a hundred dollar bill.
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