5 /5 Kim Williams: I received a telephone call from a lady from First Franklin Financial who explained to me how I can CONTINUE to do as I was doing to fulfill my obligations, with the nicest speaking tone, which I was very comfortable talking with during our conversation. Ms. Nokie, you are THE BEST. Please pass that kindness and the way you speak to CUSTOMERS down to your management staff. It will draw more people TO your business versus AWAY from your business. I thank you for every 21 minutes of you explaining to me as well as acknowledging your appreciation after looking back over my account. Sharing is Caring. Sometimes, all it takes is being kind like Destiny was, while showing how professionals should perform "under pressure."