Your Florida Insurance Agency LLC - St. Augustine (FL)

1 /5 Eric Emmons: I have no confidence in Michael Mayer as a Farmers Insurance agent or his business practices. His office changed my dwelling coverage from 700k to 545k without letting me know or asking if I would like a change in coverage. His office acted liked they were saving me money but my premium was basically the same with less coverage. I specifically asked his office staff if there was a change in coverage and they said "no" which was a lie. I brought my concerns to him thru email and he responded with a generic reply like I didnt understand how home insurance works. I need a specific amount of dwelling coverage due to the uniqueness of my home, but not once did he offer to ask questions or inquire about why I needed a certain amount of coverage instead unilaterally decreased my coverage without letting me know. If I didnt catch it and had a claim I would be S.O.L. I called farmers corporate and they were appalled with the specifics of my situation. The agent took time to ask why I needed that amount of coverage and thru documentation Farmers insured me for more than 700k dwelling coverage in case of a loss. I switched agents because Farmers is not to blame, Michael Mayer is. I would give zero stars if I could. Stay away!!!!!

5 /5 Bill G: Sandra Arruda was an absolute gem to deal with. She was the first to provide a quote that could beat USAA. She quickly delivered all required documents so our closing date did not get delayed. Sandra is a real pro!

5 /5 L K (Always Watching): Trisha was proactive and communicated promptly every step of the way. Her advice and sense of urgency were both refreshing and reassuring while delivering my new policy clearly and cheerfully - all within the confines of my work schedule and circumstances. HIGHLY RECOMMEND!

5 /5 Anthony Perkins: Michael was the only insurance person that went out of his way to give me a quote .. all the others ,which i still am recieving is a computer generated type of response.. his was much more personal and it is the reason i went with him .. always answers the phone , which is the reason i did not choose the company my wife suggested.. i am very happy...

5 /5 Christina Roderick: I am extremely pleased that I was able to get all that I need for a lesser price than my previous insurance company. The agents are amazing and very knowledgeable, polite and courteous.