AAA St. Augustine Insurance and Travel - St. Augustine (FL)

5 /5 Dinda Walter (Walt): Robin, at.the front desk was patient and kind. She went out of her way to map out our trip to Alaska by RV. We really appreciate everything that AAA has done to meet our needs.

1 /5 Thai Guy Pong: On paper, AAA roadside service sounds invaluable and excellent. In practice, it is a lousy, unprofessional company that treats its clients as helpless victims either than valued customers. I waited for over NINE hours the other day, stranded on the side of a major highway (I-95), with my two sons, 200 miles from our home. AAA failed miserably at their task of providing customer service in an emergency. One service technician (Crystal) acted like it was a hassle to do her job and that my roadside emergency was inconveniencing her. I would never recommend this companys services to anyone.

5 /5 Brian B: Unlike so many of the reviews that I’ve read we had excellent service with AAA. Gilberto showed up within 30 minutes of my call and jumped my battery and filled up a tire. Pretty easy stuff but done right and quickly.

5 /5 Anna: I stopped in to get some maps and travel brochures for my upcoming roadtrip. Becky was very hospitable, friendly and thorough. I came in with specific requests, but with her insightful info, I left with additional maps and a triptix (sp?) because Becky informed me of road closures that I wasn’t aware of, and I’m sure GPS would let me down as it has in the past. I felt more prepared for my trip because of the time Becky spent with me.

2 /5 Maria Liubkina: Update 2/20/25: Lowering my rating due to AAAs payment processing issues. Agent Praise: My agent, Mike Tarlaian, was excellent—responsive and helpful throughout this ordeal. He’s the only reason this is a 2-star review instead of 1. Issue Summary: 2/10/25: Initiated a new home + auto policy (effective 2/18/25). First payment attempt failed due to a processing issue, but a second attempt succeeded. Received policy documents and was told everything was set. 2/11/25: Payment processed by my bank. Upon reviewing my AAA account, I noticed a payment reversal, sent a screenshot to my agent, and was assured it was just due to the initial processing issue. 2/19/25: My agent informed me that AAA had canceled my policy, citing a payment reversal—despite my bank confirming the payment was successful. I provided proof (bank statement, transaction confirmation, etc.), yet AAA insisted I check with my bank again. 2/20/25: After multiple calls and escalating the issue, I was told my case was still "under investigation." I warned AAA that I’d dispute the charge if they didn’t resolve it by EOD. Shortly after, I was informed my policy was reinstated due to a processing error. Key Concerns: 1. Why wasn’t the payment reversal flagged earlier, before policy renewal on 2/18? 2. Why did AAA keep blaming my bank despite clear proof the payment was successful? 3. Why did it take 1.5 days to investigate when I provided transaction IDs upfront? 4. Why did I have to threaten a charge dispute before AAA took action? 5. Why was my payment voided on 2/11, yet no refund was issued? Where were my funds for 9 days? Conclusion: While Mike provided great service, AAA’s payment processing department was incompetent, causing unnecessary stress. With a $4K+ policy, being left uninsured for 1.5 days due to their mishandling was unacceptable. I no longer trust this branch of AAA enough to work with them again. Original Review (2/10/25): I switched from Progressive to AAA for homeowners insurance and had a fantastic experience with Mike Tarlaian at the St. Augustine branch. He was knowledgeable, patient, and helped me secure the best policy at a savings of $730/year. Highly recommend Mike and this agency—unfortunately, I can’t say the same for AAA’s payment processing.