Sams Watch & Jewelry - Lake Mary (FL)

5 /5 Kim Friedman: My “nice” watch needed a new battery and I brought it to a store in Longwood, who is known for their inexpensive battery replacement. Usually it takes minutes to replace a battery at this place, but 45 min later, they were still attempting to get the back plate screwed on correctly. They blamed the delay on the tiny screws, needing a smaller screw driver. The plate was not level and I was concerned with water seepage. I drove directly to Sams, and without me mentioning what happened, they immediately commented the watch was not assembled correctly. It cost more than expected but they also cleaned the band and used a superior battery compared to the other place. I will only bring our watches to Sams from now on. You get what you pay for! The service was professional and they are knowledgeable. There is a reason they have been in Lake Mary for 30+ years!

1 /5 Marian farrell: Use this store with caution I had a diamond ring center piece secured so I wouldn’t lose the diamond left a ring they called me and said it was ready when I got there and I paid her as I paid her. She said to me the manager, the owner said to me the jeweler said be careful when you wear this because it might come out, the prongs aren’t good. I said well why didn’t you tell me that before I paid for it she said I guess it was a miscommunication. I said OK well, I’m here now. How much would it be to fix the prongs? She gave me three different numbers from 175 to 100 and I said and then you’ll take the money. I just paid you to have the Center diamond secured. You’ll take that off the price for the prom because I can’t wear the ring now I paid you for nothing she said no absolutely rude and wouldn’t help me at all. Just use this place with extreme caution. I now paid her and I can’t use the ring. Proceed with caution with this store

5 /5 Sport Horse Essentials: LOVE this place! The ladies that work here are SO sweet and they did an AMAZING job fixing, tightening, and cleaning my wedding bands they look brand new! I would highly recommend them!

5 /5 Paul A. Andrews DDS, PhD: 3-9-25 I had an older Winnie the Pooh watched it needed a new band. Please shows a really nice band and it looked beautiful. However, the buccal broke when I was taking it off. I took it back to Sams and they immediately replaced it. Service doesnt get any better than this. 12-28-24 My wife and I both had watches that needed new wrist bands. I only like to go to stores that are individually owned and they treat you like a true friend. Sams qualifies in spades! Personalized services is the name of the game at Sams. I have been so happy with all of the staff as they have helped me select many gifts for my wife and friends. Plus, they have always done an outstanding job with watches that I have brought to them for repairs.