Mike Frantz - State Farm Insurance Agent - Tallahassee (FL)

1 /5 Minerva Simpson: I received my homeowners bill, which was about 20% higher than last year. I call this agency, which was my designated agency. I specifically asked what could be done to reduce my bill. Shortly, I found out the age of my roof was incorrectly listed. I had reported my roof replacement 5 years ago when it was done. This agency had my Roofers name and was readily able to access permitting information online. I was told the correct roof information would be reported. It took about 3 weeks to update the roof year in State Farm records. This agency gave me no time estimate for the update. During this period, I contacted this agency several times checking on status. In one conversation, I was told there may not be a premium reduction, which turned out to be the case. During the 3-week period, I started checking with other insurance companies. It was during this checking that I was told about the need to have a wind mitigation inspection in order to receive a premium reduction. I asked this agency why I hadnt been told about the wind mitigation requirement. I was told the focus was on multiple/other things. This couldnt be farther from the truth. Over the course of my contacts with this agency, the sole focus was on the roof. This agency was fully aware that I was expecting a premium reduction based on the updated age of my roof, and at no time was the wind inspection raised. I had to find that out on my own. When preparing to write complaint letters to State Farm, I reviewed my premium paperwork over the prior years; it does mention the need for a wind inspection to get a discount. So, this my fault for not reviewing this yearly. However, when I specifically ask how to get a premium reduction, that is their cue to fill in a customer. This has destroyed whatever trust I had in this agency. This was not "good neighbor" like behavior.

5 /5 Ginnie Croston: Lisa is INCREDIBLE, even that is an understatement!!! I needed new insurance quickly, I was overpaying with a carrier I had for over 10 years. She was able to get me the SAME COVERAGE for half the monthly rate. I was afraid I would have to go with a lesser reputable carrier. She took the time to understand my needs and she was able to deliver more than I needed at a lower cost. I am recommending Lisa & this agency to everyone I know searching for insurance.

1 /5 Rae: Ive been with this insurance company for YEARS yet they decided to drop me randomly over something that had nothing to do with me. I was told what finalized their decision was me using the roadside THAT COMES WITH MY POLICY to get my car fix showed that Im a liability. I wasnt aware that someone with a great driving record, no accidents, & still paying them becomes a liability when using the services they offered! I used to be proud to tell people to go to statefarm but after being treated like this after YEARS of loyalty, I highly dont recommend.

5 /5 elssy childs: Akaycia marbury was very helpful and knowledgeable of the products you offer. Very pleasant experience good attitude. She made me feel very comfortable. Upon completion of my visit I felt very comfortable of doing businesses with state farm. She took great Customer service to a whole new positive experience.

5 /5 Louise P. Madonia: With this State Farm office it takes just one phone call to get the job done. In my need to find just the right fit for car insurance for a friend buying a new vehicle I spoke with Akaycia at Mike Frantz State Farm office here in Tallahassee. Within a couple of hours my friend, who was getting nowhere with several other insurance companies, got straight down to business with Kayci and left the phone conversation with great relief and a policy in hand when she is ready to purchase her vehicle. Kudos for a solid commitment for professional and personal service.