2 /5 Roberto Cáceres: Beware of False Advertising – Disappointing Experience
I recently came across an advertisement from Kimberly’s Jewelers promoting watch cleaning. The ad clearly stated “Dont be late to a meeting or other important engagement because your watch battery gave out. At Kimberlys Jewelers, we can replace batteries and complete watch repair for all makes and models of watches, so you can be where you need to be in plenty of time.
In addition, we can replace or repair your watchband, clean your watch and perform any of a number of repairs necessary to keep your watch in tip top shape. We know time is important, and we can keep you on time when your watch breaks or the battery dies.
We can also clean your watch so that it looks and runs like brand new.” However, when I visited the store to get my watch battery replaced and get my watch cleaned, I was told that they did not provided watch cleaning services unless the watch was a Rolex.
“The ad clearly stated that the services were provided to all makes and models of watches with no specific type of watch mentioned like the gentleman in back specifically stated. The service was only available on Rolex, not all as advertised”.
I reached out to the front desk lady for clarification, but unfortunately, they refused to honor the advertised service and gave vague explanations.
This experience felt deceptive, and I would caution others to double-check the details before going to this store. Honest advertising is crucial for building trust, and sadly, Kimberly’s Jewelers did not meet that standard. I hope they take steps to correct this issue in the future.
