Horizon Advisors - Ameriprise Financial Services, LLC - Lakeland (FL)

Alex A The best servise I`ve used. When I was in line manager asked me what I want. Then Roberto give me perfect service and explain different of products. I forgot my documents..Roberto wait me to I go to take documents.. I did`t stay in line more)))

Tammy Lindsay Kirk and his team are readily available and respond to emails promptly. They are patient with all my questions even if they are repetitive ones!

Alban Elliott It was a pleasure working with the team, even though I am new to Primerica Financial Services. Their representative goes above and beyond to understand my needs and make sure I receive the best return on my investment. Thank you!

ZOTA Studios Excellent group, extremely knowledgeable with a client first approach. Would highly recommend for anyone searching!

Kewe Raymomd I conducted my business there and was out the door in less than half an hour. The staff were kind and professional.

Ken D The tellers are nice, but this branch is useless. The team leader Magdi, Is useless. He has no authority to make any decisions yet will imply that he can help you. This bank is horrible. The back office can place holds on accounts. There is nothing the branch can do even though Magdi will tell you he will try to help. I would rather a cardboard cut out behind a desk, than to have a “person” with no authority lying to me with a pleasant tone.

Gemechis Tolu I recently visited Trust Bank in Gainesville and experienced a disappointing level of customer service from one of their employees. Despite maintaining a polite demeanor, I was met with condescension by a larger Caucasian woman, who seemed displeased that I hadnt emailed ahead regarding a $400 petty cash withdrawal. This encounter left me feeling belittled and disrespected. While I have left a 5-star rating as I dont wish to negatively impact the banks overall rating, I believe its important for management to address this issue. I suggest providing anger management training and perhaps considering a role better suited to her strengths. Thank you for your attention to this matter.

Maryn Buggenhagen The ladies at We Insure are wonderful! They do all they can to get you the coverage you need at a good price. They are also honest and open about how sometimes its just too much and advise against it. I would have my insurance policies no where else!

Sunshine Davis Love this bank and all the wonderful tellers!